Frequently Asked Questions
Everything you need to know about our premium loose-leaf teas and accessories.
How do you ensure the quality of your tea?
We source our leaves directly from sustainable tea gardens across Asia. Each batch undergoes rigorous quality testing for aroma, flavor profile, and purity to ensure you receive the finest sencha and matcha available.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all domestic orders, with free shipping on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
Can I return tea products if I am not satisfied?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if there is an issue with your order or the packaging is damaged, please contact us within 14 days for a replacement or refund.
How should I store my loose-leaf tea?
To maintain freshness, store your tea in a cool, dark place away from light, heat, and strong odors. We recommend using our airtight tin canisters to preserve the delicate essential oils of the leaves.
Do you offer wholesale opportunities for cafes?
Yes, we provide bulk pricing and wholesale accounts for cafes, restaurants, and specialty retailers. Please visit our 'Wholesale' page or email our sales team for more information.
Are your tea bags biodegradable?
Yes, our pyramid tea sachets are made from plant-based, compostable materials that are completely plastic-free, ensuring a clean brew for you and the environment.